WHY IT MATTERS

There are many moving parts in a renovation project that can easily be taken for granted. Co-op and condo board approvals, permits, design, selection, procurement, and timely logistics for delivery of finishes are just some of the parts to any renovation. Handling all of these moving parts in a skillful and deliberate manner is a key to staying on time and on budget for any renovation project. We handle the entire process, ensuring a successful outcome and a happy customer

CUSTOMER SERVICE

We believe that our beautiful finished products must be matched with unparalleled customer service in order to provide our customers the experience that they come to expect from us. Each one of our customers is assigned a dedicated office liaison to help with day to day questions, handle selections, procurements, board approvals, and any other non-build aspects of your project.

CONSTANT COMMUNICATION WITH YOUR TEAM IS KEY

LIAISON

Every customer is assigned a dedicated liaison who handles board approval, filing for permits, and works with your dedicated designer on selections and procurements. From there, your dedicated liaison stays involved through completion of the project, communicating with your at every step of the way.

DESIGNER

Each project is assigned a dedicated designer who takes site measurements, prepares renderings, and meets with you to review the design of your proposed renovation project. From there, the designer is attached to the project, making sure that the project is living up to the exceptional quality our customers expect of us.

OUR PROCESS

01
BEGINNING STAGES
LIAISON

CUSTOMER ASSIGNED A DEDICATED OFFICE LIAISON

LIAISON

MAKE INITIAL CONTACT WITH CUSTOMER AND BEGINS EXPEDITE PROCESS

DESIGNER/PLANNER

CUSTOMER ASSIGNED A DEDICATED DESIGNER/PLANNER

DESIGNER/PLANNER

SITE MEASUREMENTS VISIT TO PREPARE RENDERS AND CONFIRM SITE PLANS AND CONDITIONS

DESIGNER/PLANNER

IN-OFFICE MEETING WITH CUSTOMERS TO REVIEW PLANS AND RENDERINGS FOR APPROVAL

02
SELECTION & PROCUREMENTS
LIAISON

LIAISON USES DESIGN MEETING TO UPLOAD ALL SELECTIONS, OPTIONS, AND VARIETIES FOR CUSTOMER APPROVAL

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LIAISON

LIAISON ORDERS ALL SELECTIONS FOR PROJECT TO BE INSPECTED PRIOR TO DELIVERY TO PROJECT SITE

MISC

COMPLETE FINAL SPEC BOOKFOR SITE

03
CONSTRUCTION
MISC

DEMOLITION DAY

LIAISON

ONGOING COMMUNICATION

DESIGNER/PLANNER

ONGOING CONSTRUCTION

DESIGNER/PLANNER

FINISHING TOUCHES

04
PROJECT COMPLETION
MISC

PROJECT WALKTHROUGH, DELIVERY OF PROJECT SUMMARY DOCUMENT AND WARRANTY BOOK

PROJECT COMPLETION

Our comprehensive process is a key ingredient to a successful completion of the project. Upon project completion we conduct a project walkthrough and provide you with a project summary document and warranty book.

START YOUR PROJECT WITH US